Terms and Conditions


Data Use: We use contact and financial information to process your orders and to send you the merchandise you have ordered, or to send you information you have requested such as sending you information on our special promotions. We also require this information in order to contact you if we have any questions on your order, or for the purposes of answering any of your questions.

We will never share your information with a third party for marketing purposes. We will not disclose financial information to anyone other than credit institutions necessary to confirm and verify your credit and to process any order transaction(s).

We also use your provided information to improve our site and offerings for your benefit. The customer's postal address will be used for deliveries, and for credit card approval. We use online surveys to find out areas, topics and products of interest to our customers and visitors.

We use data gathered from contests and surveys to improve our web site and for marketing purposes. If you complete and submit a form with your postal address, you will be added to our mailing list. If you indicated you wish to receive emails and you complete and submit a form with your email address, you will be added to our email list to receive periodic emails from us.

We will only contact you by telephone or by email if we have a specific question or problem with your order or you have contacted us for any reason that requires us to get in touch with you or if you have signed up to receive our email newsletters.

We do not use the telephone to solicit customers.


All orders placed either online or by phone, fax, or mail shipping to the following states will be charged sales tax: Washington State only.


We want to be sure you are completely satisfied with any purchase you make from us. If for any reason you want to exchange or return the product purchased from us, enclose the packing slip and Call us to get an approval to return the item(s). Refund will be made in form of the original payment method. Shipping and handling charges are not refundable. If you did not pay shipping and handling charges at the time of purchase, it will be deducted when processing the refund. CDs, DVDs, and VHS are only returned if they are defective, and replaced with the same titles All returns must be made within 7 days of receiving the goods.

Send returns to:
Returns Department
Pyramid Imports
111 Pine Street
Seattle WA 98101